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We take great pride in creating and packing each of our products with care. As a small business, every order means a lot to us and we want you to be truly happy with your purchase.

Please check our FAQs to see if we can answer any queries that you may have. However, if you have any questions or if there is a problem with your order, please don’t hesitate to get in touch. We’re always happy to help.

You can contact us by email at :

hello@packsbagsandleaves.co.uk

We aim to respond to all enquiries within 2 working days.

151 O’Connor Street
Ottawa
ON

email@example.com

250-555-0199

Who are you?

One day, Jack and Jill Smith (our founders) discovered the joy of making coffee at home. However, over time, they became dissatisfied by the coffee available at the supermarket. So, in 2010, they embarked upon a journey that led to Emporium Coffee Traders, delivering authentic coffee to your cup at home.
Why do you only sell coffee?

We absolutely love the stuff, and believe selling anything else would distract us from our mission of delivering authentic coffee to you at home.
When will my order arrive?

If you placed your order on Monday–Thursday, then we’ll dispatch it the next working day.
If you placed your order on Friday, Saturday or Sunday, then we’ll dispatch it the following Monday.
Once we dispatch your order, it could take 2–3 days to arrive.
There’s something wrong with my order…

Sorry about that! Please contact us as soon as possible, stating your order number and a short description of the problem, and we’d be more than willing to rectify our mistake.

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Contact

Who are you?

Why do you only sell coffee?

When will my order arrive?

There’s something wrong with my order…